FAQ
Delivery & Returns
Are shipping costs free?
Yes, all our products ship for free! You can enjoy your purchase without worrying about additional shipping costs.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. If you do not receive this number, please contact our customer service for assistance.
My order is delayed, what should I do?
Please check tracking information for updates on your delivery. If you need further assistance, please contact our customer service.
When will the sold out items be back in stock?
We usually restore sold out items within a month. If you are interested in a specific item, please contact us.
What can I do if I have changed my mind about my purchase?
If you have changed your mind, you can return the item within 30 days for a refund or exchange. There may be exceptions; please refer to our returns page for more information on return and refund conditions.
How can I return my order?
Visit our returns page for detailed information on how to return your order.
How do I access my tracking number?
Once your order is processed, you will receive a tracking link by email. This allows you to track every step of the delivery of your package.